FAQ

Bawas.com.sg is the online store of Bawa’s Delicacy Pte Ltd, offering a variety of snacks, cookies, bakery goods and groceries for retail and wholesale customers.

Our registered address is 3 Lorong Bakar Batu #01-01, Union Industrial Center, Singapore 348741.

You may return unopened items at delivery time if there’s a quality issue. We do not accept returns based on personal preference.

Not for browsing — but you must provide valid personal info to place an order. It’s your responsibility to keep your login credentials secure.

We collect only necessary information, stored securely. We do not sell or rent your data. It’s used only for order fulfilment, delivery, and internal analytics (or as required by law).

Prices may change without notice; for fresh produce especially, rates may vary day to day.

Simply browse our products, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your delivery details and make payment.

You can place an order as a guest, but we recommend creating an account for faster checkout, order tracking, and access to your order history.

Yes. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

Order modifications are only possible before the order is dispatched. Please contact our customer support team immediately if you need to make changes.

Yes, you may cancel your order before dispatch. Once the order has been shipped out, cancellations are not allowed.

Yes. After placing your order, you will receive a confirmation email or SMS with your order details.

If your payment fails, the order will not be processed. Please try again using another payment method or contact your bank for assistance.

Orders may be cancelled due to:
1. Payment failure
2. Invalid or incomplete delivery information
3. Fraudulent/suspicious transactions
4. If this happens, you will be notified.

Please contact our support team with your payment receipt. We will verify and assist you promptly.

Yes, invoices are automatically generated and sent with your order confirmation. You can also download them from your account under “Order History.

No, we do not offer cash-on-delivery. All orders must be paid online during checkout.

You can enter your promo code during checkout. The discount will automatically apply if the code is valid and meets the conditions.

We currently deliver to all areas within the main island of Singapore. Delivery to offshore islands is not available at the moment.

Deliveries are made seven days a week, between 10:00 AM and 9:00 PM.

1. Free delivery for orders above S$150.
2. A S$10 delivery fee applies to orders below S$150.

Orders are usually delivered on the selected delivery date during checkout. Delivery times may vary depending on order volume and delivery schedule.

You can track your order using the “Track Order” option on our website. Log in to your account and enter your order details to view the current status.

Yes, you will receive a notification via email or SMS once your order has been scheduled or dispatched.

If no one is available to receive the order or if the provided address is incorrect, a re-delivery fee will be charged. Please ensure someone is available during the scheduled time.

Yes, you may request a change by contacting our customer support team before the order is dispatched.

Same-day delivery availability depends on stock and delivery load. Please check the available delivery slots during checkout.

If your order is delayed beyond the expected delivery time, please contact our support team for assistance.

Please inspect your items upon delivery. Any issues must be reported immediately at the time of delivery to qualify for replacement or support.

Address changes are possible only if your order has not been dispatched. Contact our team as soon as possible for assistance.

No, we currently deliver within Singapore only.

You can reach our support team through the following:
📞 (+65) 6749 6687
📧 info.bawas@gmail.com

Our team is available during regular business hours. You may contact us anytime, and we will respond as soon as possible.

Our address:
3 Lorong Bakar Batu, #01-01, Singapore 348741

We typically respond within 24 hours. Response times may vary during weekends or peak seasons.

Yes, you can reach us via our official social media pages for general inquiries. However, for order-related or urgent issues, please call or email us for faster assistance.

Yes. For issues such as missing items, delivery delays, or payment problems, please contact our support team with your Order ID for quicker assistance.

Please provide:

1. Your Full Name
2. Order ID (if applicable)
3. Contact Number
4. Clear description of your enquiry or issue
5. This helps us resolve your request faster.

We recommend contacting us before visiting to confirm availability and support options.

If WhatsApp support is available, the number will be listed on the website. Otherwise, please reach us via phone or email.

If you do not receive a response within the expected time, please resend your message or call us directly to ensure your enquiry is received.