At www.bawas.com.sg we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, our refund and return policy is here to help.

1. Eligibility for Returns

• Returns are accepted within 3 days of purchase.

• Only non-perishable items are eligible for return.

• Perishable, opened, or consumable goods cannot be returned for hygiene and safety reasons.

2. Condition of Returned Items

To be eligible for a return, the item must:

• Be unused and unopened

• Be in its original packaging

• Be accompanied by a valid receipt or order confirmation
  

Items that do not meet these conditions may not be accepted.

3. How to Initiate a Return

To request a return, please:

• Contact our support team at info.bawas@gmail.com. or via our website contact form.

• Provide your order number, item details, and reason for return.

• Our team will review your request and guide you through the next steps.
  

Please note: Customers are responsible for returning the item to the address provided by our support team unless otherwise specified.

4. Refunds

Once your return is received and inspected:

• A refund will be issued to your original payment method.

• Refunds typically take 5–7 business days to process after approval.
  

Shipping fees (if any) are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item delivered).

5. Rejected Returns

We reserve the right to decline returns if:

• The item has been used, opened, or damaged by the customer

• The return request is made after the 3-day window

• The item does not meet the return eligibility criteria

6. Exchanges

Currently, we do not offer direct exchanges.
If you need a different item, please initiate a return and place a new order.

7. Contact Us

For any questions regarding returns or refunds, you can reach us at:

(+65) 6749 6687

info.bawas@gmail.com.